MeetControl / DiveMeets (DiveMeets) values its customers and respects their privacy.
We collect customer information in an effort to improve your online experience and to communicate with you about our services and events.
We do not sell or rent your personal information to third parties.
As described in this policy, we do, however, share your information with coaches, meet directors, and diving / athletic organizations under certain circumstances.
This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties.
Our policy also describes the choices you can make about how we collect and use your information.
- send us an e-mail
- call us at 1-616-723-0550
- write to us at
Meet Control Customer Support
PO Box 468
Ada, MI 49301
If our information practices change in the future, we will post an updated policy on our website.
You can tell if the policy has changed by checking the revision date that appears at the end of this policy.
You may exercise your choices about how we collect and use your information at any time.
What kind of information does DiveMeets collect?
We collect information, such as name, e-mail and postal addresses, phone, birth date and team(s), coach(s) and diving / athletic organizations you may be a member of.
We also collect divesheets and associated meet entry information from you when you register for a meet which is using the DiveMeets system.
If the meet you are signing up for has fees associated with it, you will be asked for credit card information at the point of sign up to process the transaction but your credit card number will not be stored in our system.
In addition to the above information we maintain a record of your entry results.
We acquire this information about you from the results of any dive meet that you participate in that uses the DiveMeets system to score and run the meet.
How does DiveMeets use my information?
When you register for an event through DiveMeets, we use your personal information to:
- assess eligibility for participation in the event
- verify your membership against the sanctioning diving / athletic organizations' system (in some situations)
- process your order
- send you e-mails to confirm your registration
- contact you via phone, postal mail, or e-mail if we have other questions regarding your entry.
In addition, we may use information we receive from you to help us improve our site design and your online and registration experiences.
We may contact you via e-mail, postal mail, or telephone, to follow up and learn more about how we can improve our product offerings.
DiveMeets also uses your event result information to display scores and ranking and provide a searchable database of this information to the diving community.
Does DiveMeets share my information with third parties?
DiveMeets might share your information with coaches, meet directors, and diving / athletic organizations under certain circumstances.
These circumstances include:
- verifying dive / coach membership in diving / athletic organization during the registration process.
- troubleshooting any meet registration problems you might have
- as required by the associated Meet Director or sanctioning diving / athletic organization of a meet you have registered for
DiveMeets does not share any of your personal contact information (as defined above) with any other third parties.
DiveMeets will disclose your meet entries and results on our website and in our searchable database.
DiveMeets reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of DiveMeets, its affiliates, and others.
How do I access my information? How do I change or delete my information?
You can review, change or delete certain personal information related to your use of our online sites.
To access your information online, simply click "Update Account" at the bottom of any page, once you have logged in, and you'll be able to edit your personal information.
You can also ask us to update your personal information, by calling us at 1-616-723-0550, writing us at DiveMeets Customer Support, PO Box 468, Ada, MI 49301, or you may click here
to e-mail DiveMeets customer support.
Please be sure to include your e-mail address, full name, DiveMeets ID# and date of birth.
Please note that any requests to update your personal information may take up to five days for your e-mail request and 6-8 weeks to process your postal mail request.
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us.
If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your on-line experience, please let us know by calling us at 616-723-0550, writing us at DiveMeets Customer Services, PO Box 468, Ada, MI 49301 or by sending us an e-mail
Please be sure to include your full name and the e-mail address you used when you registered with us.
If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request.
It may take up to 5 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from DiveMeets.
Please also note that when you register with us, we will continue to confirm your order by e-mail.
In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your registration.
How does DiveMeets protect kids' privacy?
DiveMeets is concerned about the safety of children when they use the Internet and will never knowingly disclose personal information as defined above to any outside party for any child under the age of 13.
A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites.
A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited.
Cookies enable us to keep track of your activities on our site such as meet registration, dive sheet changes and account updates.
If you turn off cookies however, we will not we be able to recognize you as a registered user (when you log in), which will make it impossible for you to sign up for meets, update divesheets, etc.
Is my information secure?
Protecting your account information information is important to us. We use Secure Sockets Layer (SSL) technology to protect your
online order information as it is transmitted over the Internet.
Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to
process orders at DiveMeets. To check the security of your connection, look at the lower left or right corner of your browser
window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is
active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first
characters of the site address will change from "http" to "https."
If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able
to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please
contact us at 616-723-0550(US and Canada) 616-723-0550(elsewhere).
What about links to other websites and services?
The DiveMeets websites may contain links to other sites. DiveMeets does not control the privacy policies or practices of these websites.
You should review those policies before providing any personal information. DiveMeets is not responsible for the content or practices
of any linked websites, and we provide these links solely for the convenience and information of our visitors.
Effective November 17, 2020.